VERIFY10: 10% off your first orderFree shipping over $200One discount per order.

FAQ

Answers, in one place.

When will my order ship?Ordering & Shipping+

Orders placed before 2:00 PM CT on a business day ship the same day. Transit is 2–5 business days, tracked (USPS Priority / UPS).

Is shipping free?Ordering & Shipping+

Orders over $200 ship free. Peptides ship with an insulated cold pack at no extra charge.

How are peptides packaged?Ordering & Shipping+

Lyophilized (freeze-dried) vials ship with an insulated cold pack. They tolerate transit at ambient temperature but should be refrigerated or frozen on arrival.

Do you ship internationally?Ordering & Shipping+

Shipping destinations are finalized pre-launch. Research materials are sold for laboratory use only and buyers are responsible for local import rules.

What does the guarantee cover?Guarantee & Returns+

Every order is covered on two things and stated plainly: the vial matches its published COA, and it arrives. Nothing about outcomes from use. It covers product integrity (the vial matches its COA) and safe arrival, and explicitly excludes any outcome from use.

What if my order is lost or damaged?Guarantee & Returns+

Lost, damaged, or never-delivered orders are automatically reshipped or refunded past the stated delivery window, not handled case-by-case. See the Guarantee page.

Can I get a refund if the research didn't work?Guarantee & Returns+

No. These are Research Use Only materials and no efficacy is claimed or guaranteed. The guarantee is scoped to product integrity and shipping only.

Who tests these compounds?Lab Testing & Verification+

Every lot is tested by a named, independent third-party lab (Janoshik Analytical, Colmaric Analyticals). We do not self-certify.

Is a COA available for every product?Lab Testing & Verification+

Yes. Every active lot has a COA in the Lab Results hub, searchable by compound, lot, purity, and date. There is no order-size gating; you can view any COA before buying.

Can I independently verify a batch?Lab Testing & Verification+

Where the lab supports a public portal, each COA links to the lab's own verification page. Where it doesn't, a dated, lab-signed PDF is provided as a fallback.

What tests are run?Lab Testing & Verification+

At minimum HPLC for purity, mass spectrometry for identity confirmation, and endotoxin (LAL) testing where applicable. Results are reported per lot.

How do I reconstitute a vial?Reconstitution & Handling+

Use bacteriostatic water. The exact volume depends on the vial size and your target concentration. Use the reconstitution calculator in the Learn hub, which shows the resulting mg/mL. This is concentration math only, not usage guidance.

How should reconstituted vials be stored?Reconstitution & Handling+

Refrigerated at 2–8°C, within the per-compound window shown in each product's storage table. Keep lyophilized vials frozen until use.

What supplies do I need?Reconstitution & Handling+

Bacteriostatic water, insulin syringes, and alcohol prep pads, all available under Research Supplies.

What does 'Research Use Only' mean?Legal & RUO+

All products are sold for laboratory and research use only (RUO). They are not drugs, foods, cosmetics, or medical devices, and are not intended to diagnose, treat, cure, or prevent any disease, or for human or animal consumption. Buyers must be qualified to handle research chemicals and 21 years of age or older. See the full Legal / RUO Statement for details.

Who can buy these products?Legal & RUO+

Qualified purchasers 21+ who are handling materials for laboratory and research use only. An RUO acknowledgment is required at checkout.

Are these products drugs or supplements?Legal & RUO+

No. They are not drugs, foods, cosmetics, or medical devices, and are not intended to diagnose, treat, cure, or prevent any disease, or for human or animal consumption.

How does Subscribe & Save work?Account & Affiliate+

Subscribe & Save 10%: Recurring orders, pause or cancel anytime from your account. Cancellation is as easy as signup. It follows the one-discount-per-order stacking policy.

How does the affiliate program work?Account & Affiliate+

Affiliates earn a target 18% commission with a 90-day cookie window, and their link carries an automatic 10% discount for their audience. See the Affiliate page.

Can I track my order?Account & Affiliate+

Yes. Use the Order Verification tool (order number + email) to see exactly what shipped, or view it in your account.